Privacy policy

Last updated: 17.07.2026

This store and website, including all related information, content, features, tools, products and services (the "Services"), is owned and operated by 2Point Ventures F.Z.E, a company registered in the Ajman Free Zone, United Arab Emirates ("Game Vault", "we", "us", "our"). We are the controller of the personal information described in this Privacy Policy, except where this policy states that Shopify is responsible. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details, including your name, billing address, phone number, and email address.

Financial information, including payment card details, financial account information, transaction details, form of payment, and payment confirmations.

Account information, including your username, password, security questions, preferences, and settings.

Transaction and delivery information, including the products you view, add to your cart, or purchase, your past transactions, and records relating to the delivery of your digital purchases, such as when access to your Download Content was granted, download attempts, download counts and limits, and the files accessed.

Communications with us, including the information you include in customer support inquiries, chat messages, and emails, and any screenshots or files you send us.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use the Services, and through cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing and improving the Services. We use your personal information to provide the Services and perform our contract with you, including to process your payments, deliver your digital purchases by granting access to the Download Content area of our website, link your order to the email address or phone number used at checkout, manage download limits and access resets, maintain and manage your account, remember your preferences, and improve and tailor the Services.

Customer support. We use your personal information, including your communications, screenshots, order details, and device information, to provide troubleshooting and support, respond to your inquiries, and maintain our business relationship with you.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or text message and showing you online advertisements for products or services, including based on your activity on the Services. You can opt out of marketing communications at any time as described below.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe, and we recommend you do not share them with anyone.

Order records and payment disputes. We maintain records relating to your order and its delivery, including delivery confirmation, access logs, download logs, support tickets, chat transcripts, timestamps, and the contact details associated with your order. We use these records to verify fulfillment of digital orders, respond to refund requests in line with our Refund Policy, and respond to and contest payment disputes and chargebacks where we believe delivery and access occurred.

Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and digital content hosting and delivery.

With payment processors, card networks, and banks in connection with processing payments and responding to payment disputes and chargebacks, including providing the order and delivery records described above.

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of the use of your information for targeted advertising, as described in the Your Rights and Choices section below.

When you direct or request us to disclose certain information to third parties, or otherwise consent to a disclosure, such as through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over that processing. To learn more, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights with respect to personal information processed by Shopify at privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties, including third-party platforms used to host downloads, tutorials, or supporting files. If you follow links to sites not controlled by us, you should review their privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites. Information you share on public or semi-public venues, including third-party social platforms, may be viewable by others. Our inclusion of links does not imply endorsement of those platforms or their operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms are defined in applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure in transit, so we recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. Because refunds and payment disputes for digital products depend on records of delivery and access, we retain order, delivery, access, and support records for as long as reasonably necessary to respond to refund requests, payment disputes, and chargebacks, and to meet legal and accounting requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to access or know. You may have the right to request access to the personal information we hold about you.

Right to delete. You may have the right to request that we delete personal information we maintain about you.

Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to opt out of sale, sharing, or targeted advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information, or of processing for targeted advertising, as defined in applicable privacy laws. You can exercise this right by contacting us using the details below. For personal information processed by Shopify, you can also exercise your rights through the Shopify privacy portal at privacy.shopify.com/en. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser you used. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out to the account as well. To learn more about Global Privacy Control, visit globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other Do Not Track signals.

Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof that you have authorized the agent, and we may need to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We are based in the United Arab Emirates, and your personal information will be transferred to, stored, and processed in the United Arab Emirates and in other countries outside the country where you live, including by our service providers such as Shopify.

Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or the equivalent UK mechanisms, unless the transfer is to a country determined to provide an adequate level of protection. We handle personal information in accordance with applicable data protection laws, including, where applicable, UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the Last updated date, and provide notice as required by applicable law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us through the support contact details on our website, including your order number and the email address or phone number used at checkout where relevant.