Terms of service

Last updated: 17.07.2026

OVERVIEW

Welcome to Game Vault. This store and website, including all related information, content, features, tools, products and services (the "Services"), is owned and operated by 2Point Ventures F.Z.E, a company registered in the Ajman Free Zone, United Arab Emirates ("Game Vault", "we", "us", "our"). Our store is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them, including our Refund Policy and Privacy Policy (together, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers, limitations of liability, and the conditions that apply to digital purchases.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at gamevaultgg.com/policies/privacy-policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence, and that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use the Services, including purchasing any products, you may be asked to provide certain information such as your email address and billing and payment information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

Game Vault sells digital products only. Our products consist of a custom emulator front-end software interface, pre-configured emulator packages, setup files, tutorials, and supporting documentation. Nothing physical ships under our standard products. No box, console, hard drive, game stick, controller, or other hardware is sent to you.

Our products do not include any video games, ROM files, BIOS files, firmware, or other copyrighted game content. We do not sell, include, host, distribute, or provide such content in any product, tier, bundle, or add-on. Every product we offer provides the emulator and setup framework only.

The software is designed to organize, display, and launch emulator cores and game files that are independently obtained and supplied by you, the user. Any game files, ROMs, BIOS files, or related data used with the software must be legally acquired by you, including but not limited to files created from games you personally own. You are solely responsible for ensuring that any content you load, use, or access through the software complies with all applicable laws, copyright rules, and intellectual property rights in your jurisdiction.

We do not assist in obtaining copyrighted content, do not link to third-party sources for ROMs or games, and do not encourage or support piracy or copyright infringement in any form. No purchase from us grants you any license, right, or authorization to download, use, or distribute copyrighted game content. Your purchase grants access only to the emulator front-end software, setup files, and related materials.

Where the words "preloaded", "ready to play", or similar appear in our materials, they refer to pre-configured emulator software and setup structure, not to game content. No game libraries are included with any product.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities or availability of any products on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Because our products are digital and delivered immediately after purchase, we may be unable to accommodate cancellation requests once access has been granted.

All purchases are governed by our Refund Policy, available at gamevaultgg.com/policies/refund-policy. Digital products are not subject to return or exchange.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, redistribution, or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated otherwise, posted prices do not include applicable taxes or charges.

Promotions may be governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms govern for that promotion.

You agree to provide current, complete, and accurate purchase and payment information. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the payment method provided, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay the charges at the posted prices, including any applicable taxes.

SECTION 5 - DIGITAL DELIVERY

All products are delivered digitally. There is no physical shipment.

Delivery is made through the Download Content area of our website, accessible after logging in with the email address or phone number used at checkout. Delivery is complete at the moment digital access is granted to your account, whether or not you have downloaded the files.

We may use third-party platforms to host downloads, tutorials, or supporting files. Once files are downloaded to your device, their storage, use, and execution are your responsibility.

We are not responsible for delivery issues caused by incorrect contact details provided at checkout, spam filtering, device settings, or your failure to access the Download Content area. If you cannot locate your order, contact support with your order number and checkout email or phone number.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including all trademarks, brands, text, displays, images, graphics, video, audio, and the design, selection, and arrangement thereof, are owned by 2Point Ventures F.Z.E, its affiliates, or licensors, and are protected by applicable intellectual property laws.

These Terms permit you to use the Services and purchased products for your personal, non-commercial use only. You must not reproduce, distribute, resell, sublicense, modify, create derivative works of, publicly display, republish, or transmit any of the material in the Services or products without our prior written consent.

We do not create or own the underlying emulator software, cores, drivers, or related open-source components that may be included in or used with our products. These components are sourced from third parties and open-source communities, and all associated trademarks and copyrights belong to their respective owners and are used in accordance with their applicable licenses.

Game Vault names, logos, product and service names, designs, and slogans are trademarks of 2Point Ventures F.Z.E or its licensors and may not be used without prior written permission. Shopify's name and marks are trademarks of Shopify. All other marks are the property of their respective owners.

SECTION 7 - USER-SUPPLIED CONTENT AND LEGAL RESPONSIBILITY

You are solely responsible for any game files, ROMs, BIOS files, firmware, or other content you choose to add to or use with our products, on any device.

Our website and products do not host, distribute, or supply ROM files, BIOS files, game files, or copyrighted game content of any kind. Our products and services are intended to support lawful use cases only, including playing games you personally own, homebrew software, and public-domain or properly licensed content.

You agree not to use our site, products, or support services to violate copyright law, bypass licensing, or obtain content unlawfully. You accept full responsibility for your actions and any legal consequences arising from unlawful use.

Nothing we provide is legal advice. If you are unsure whether you may legally use certain files, you agree to seek appropriate guidance and refrain from use until you have confirmed legality in your jurisdiction.

SECTION 8 - COMPATIBILITY AND TECHNICAL REQUIREMENTS

Emulator compatibility depends on your device, operating system, security settings, drivers, available storage, and other factors outside our control. Performance, stability, and compatibility with specific systems or games may vary.

Installation and use may require technical skill, configuration, and troubleshooting. Difficulty completing setup, lack of technical experience, or misunderstanding instructions does not make the product defective.

Some devices and operating systems block or restrict installations for security reasons, including unsigned application warnings, app store restrictions, antivirus quarantines, driver signing enforcement, sideloading restrictions, and administrative permission limits. These platform-level limitations are not caused by us and do not constitute grounds for a refund.

Mobile phones, tablets, smart TVs, and other non-computer platforms have additional restrictions, including storage limits, sandboxing, and file access limitations, which can prevent emulators from working as they do on a standard computer. Our products are designed primarily for the computer setups listed as compatible at the time of purchase. If you choose to use a different device category, you accept these limitations in advance.

We may provide general setup guidance, but we do not guarantee compatibility with every device, OS version, chipset, controller, or configuration, and we do not guarantee that any third-party software will remain available, unchanged, or compatible over time.

SECTION 9 - REFUNDS, CANCELLATIONS AND PAYMENT DISPUTES

All refunds are governed by our Refund Policy at gamevaultgg.com/policies/refund-policy, which forms part of these Terms.

Because our products are digital and delivered immediately, all sales are final once digital files or access have been accessed or downloaded. You acknowledge that once access is granted, the value of the product is received and cannot be returned in the way a physical item can.

You agree that a refund is not required solely because you cannot get the software working due to device restrictions, operating system security policies, unsigned application warnings, or similar platform rules, and you accept this at the time of purchase.

European Union and equivalent jurisdictions: where a statutory right of withdrawal applies to digital content, by completing checkout and accessing your Download Content you expressly request immediate delivery of digital content and acknowledge that you lose your right of withdrawal once download or access begins, in accordance with Article 16(m) of Directive 2011/83/EU or the equivalent applicable law. If you have not yet accessed your files, contact us within the statutory period to request cancellation.

Chargebacks and disputes. You agree to contact us and give us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute. You agree that a chargeback is not appropriate where you have received access to the purchased digital product, have downloaded or used it, or have received support from us, even if you later decide you no longer want it.

You agree not to claim "unauthorized purchase" or "item not received" where the purchase was made from your account, device, IP address, or with credentials under your control, or where delivery logs show access was provided.

You authorize us to maintain and use records to respond to payment disputes, including delivery confirmation, access logs, download logs, support tickets, chat transcripts, timestamps, and the contact details associated with the order.

If you file a dispute without first contacting us, or misrepresent facts in a dispute, we may suspend access, refuse future service, and restrict future purchases to prevent fraud and abuse.

SECTION 10 - THIRD-PARTY LINKS AND TOOLS

The Services may contain links to websites or tools provided by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we are not liable for any harm or damages related to your use of them. Third-party platforms, repositories, and tools can change without notice, including file removals, broken links, version changes, and access restrictions. These changes are outside our control and do not create refund obligations.

Any optional third-party tools made available through the Services are provided as is and as available, without warranties of any kind and without endorsement. Your use of them is at your own risk, and you should review the relevant third party's terms before use.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with 2Point Ventures F.Z.E. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, and you release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with us.

SECTION 12 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available at gamevaultgg.com/policies/privacy-policy. Certain personal information may also be subject to Shopify's Privacy Policy, available at shopify.com/legal/privacy/app-users. Because the Services are hosted by Shopify, information you submit will be transmitted to and processed by Shopify and its service providers, which may be located in countries other than where you reside, in order to provide the Services.

SECTION 13 - FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, or proposals ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have the necessary rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it does not violate any third-party rights or contain unlawful, abusive, or malicious material. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it, and we may remove Feedback at our discretion.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been submitted.

SECTION 15 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to transmit viruses or malicious code; (g) to send spam or unsolicited promotional material; (h) to impersonate any person or entity; (i) to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (j) to collect or track personal information of others; (k) to spider, crawl, or scrape; or (l) to interfere with or circumvent security features of the Services.

We reserve the right to suspend, disable, or terminate your account or access at any time, without notice, if we determine you have violated any part of these Terms.

SECTION 16 - TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, User-Supplied Content and Legal Responsibility, Refunds Cancellations and Payment Disputes, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Governing Law, and any other provision that by its nature should survive.

SECTION 17 - DISCLAIMER OF WARRANTIES

Information provided through the Services is for general information purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

SECTION 18 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL 2POINT VENTURES F.Z.E, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WHERE APPLICABLE LAW DOES NOT ALLOW SUCH EXCLUSIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless 2Point Ventures F.Z.E, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents incorporated by reference, (2) your violation of any law or the rights of a third party, including your use of any unlawfully obtained content with our products, or (3) your access to and use of the Services.

SECTION 20 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with the Refund Policy, Privacy Policy, and any other policies or rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, or proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 23 - GOVERNING LAW

These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Ajman, including the applicable regulations of the Ajman Free Zone. You and 2Point Ventures F.Z.E consent to the exclusive jurisdiction of the courts of the United Arab Emirates for any dispute arising from these Terms, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

SECTION 24 - HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 25 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. We will notify you of material changes in accordance with applicable law, and changes are effective on the date specified. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 26 - CONTACT

Questions about these Terms of Service should be sent to us on hello@gamevaultgg.com with your order number and checkout email or phone number where relevant.