Refund policy
Game Vault sells digital products only. There is no physical shipment under our standard products. No box, console, disc, or hardware is sent to you. Your purchase provides digital access to setup files, tutorials, and emulator packages through our Download Content area.
NO REFUNDS AFTER ACCESS OR DOWNLOAD
Because our products are digital and delivered instantly, all sales are final once the digital files have been accessed or downloaded. This includes opening or downloading any file from your Download Content area, accessing the HTML or USE-ME tutorial file, ZIP archive, or launcher package, and using any password or extraction key provided with your order.
We are unable to offer refunds, exchanges, or cancellations once any of the above has occurred, regardless of the reason for the request.
BEFORE ACCESS
If you have not accessed or downloaded any files tied to your order, you may request a cancellation shortly after purchase. Email support on hello@gamevaultgg.com with your order number and checkout email so we can verify no access has occurred.
PARTIAL REFUNDS AND ACCESS
Digital access is tied to the order as a whole, not to individual items within it. If a partial refund is issued for any reason, access to the entire order, not just the refunded item, will be removed. We will always disclose this before processing a partial refund.
PRODUCT SUPPORT INSTEAD OF REFUNDS
Most issues, including setup confusion, antivirus warnings, missing BIOS files, download limits, and device compatibility questions, can be resolved through support and do not require a refund. If something isn't working, contact us with your device, a screenshot of the issue, and your order number, and we will walk you through a fix.
INCORRECT OR FAULTY ACCESS
If you believe you were granted access to the wrong product, or your download package appears corrupted or incomplete, contact us immediately with your order number and a screenshot. We will verify and correct genuine fulfilment errors. This is not a general refund pathway.
EUROPEAN UNION CUSTOMERS
Under EU consumer law, you normally have a 14 day right of withdrawal on digital content purchases. By completing checkout and accessing your Download Content, you expressly request immediate delivery of digital content and acknowledge that you lose your right of withdrawal once download or access begins, in accordance with Article 16(m) of Directive 2011/83/EU. If you have not yet accessed your files, contact us within 14 days of purchase to request cancellation.
DISPUTES AND CHARGEBACKS
If a payment dispute or chargeback is filed, we will respond with proof of delivery, including account access logs and download records, and reference to this policy, which is agreed to at checkout. We encourage customers to contact support directly first, as most issues can be resolved faster this way than through a bank or payment provider.
CONTACT
For any refund related question, email us on hello@gamevaultgg.com with your order number, the email or phone number used at checkout, and a description of the issue.